For a limited time, we are offering free domestic shipping over $100
- We offer a variety of options for shipping both domestically and international and the rates are calculated based on your location by UPS or USPS.
Processing time = 1-3 business days
Shipping time = 1-15 business days
Total delivery time is processing + shipping time.
- This is an estimated delivery time. In rare occasions, delays may be affected by national holidays,
extreme weather conditions, customs clearance and other unforeseen circumstances by postal service. We
will not be responsible for delays due to these factors.
- Due to the global COVID-19 pandemic situation, some orders may experience extended shipping delays as our logistic partners work through disruptions in their normal delivery route and processing. Please be assured that we will do everything we can to get your order to you as soon as possible. We apologize for this inconvenience and ask for your patience as we and our partners work through these issues.
We are located in United States and the products will be shipped directly from our warehouse.
We do offer Free Shipping on orders that are over $100 within the continental United States.
Shipping charges and times may vary by-merchandise and are calculated by the shipping companies. We will ship via UPS or USPS and will vary in rates. Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out of our warehouse.
Orders placed after noon (C.T.) Friday will be processed Monday. Shipping charges and times may vary by-merchandise. A signature may be required, and there may be additional charges if more than one delivery attempt is required. This service is not available for some zip codes.
Available Monday through Friday only for select zip codes and eligible in-stock merchandise. Our UPS contract does not include Saturday delivery Holidays are excluded. If there is an unexpected delay, we will make every effort to deliver the order the next business day. A signature and phone number are required.
Carrier Contact Numbers:
- USPS: 1-800-275-8777
- International USPS: 1-800-222-1811
- UPS: 1-800-742-5877
Roxanne Couture LLC is NOT responsible for:
- Delays with US Postal Service or UPS shipping
- International Duties or Customs Charges
- Lost, damaged, or marked delivered items.
To file a claim with the carrier, please click the following links:
- UPS Claims Support
- USPS Claims Support
US Postal Service Guarantees
We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for UPS guarantees. If the item is not delivered in time, please contact UPS (1-888-742-5877). We will NOT refund additional shipping charges if UPS fails to meet their guaranteed shipping times.
All other countries will ship via UPS and will vary in rates. Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out of our warehouse.
UPS International Orders CANNOT be shipped to a P.O. Box. If you choose this option and do enter a P.O. Box, your order will be shipped via US Postal Service Priority Mail International instead. Please refer to USPS international service disruptions here.
We cannot guarantee that you will or will not be charged any customs duties, fees or taxes. You are responsible for all applicable customs, duties, taxes, and fees charged by your government. Please contact your country's customs office for respective charges and rates on a package coming outside of your country. International customers (outside of the United States) are responsible for all import duties, customs, and local taxes charged by your country. We cannot advise the amount of what these fees might
be & we recommend that you contact your country's customs office or tax agent for respective charge and rates on a package coming outside of your country.
Wrong Address Disclaimer
It is the buyer's responsibility to make sure that he or she enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please contact
us at email@example.com as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so.
If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
Route Protection Coverage
We want to offer our customers an extra layer of assurance, and we are happy to announce Route as an option for our customers to add to all their purchases. Route is a shipping insurance company that offers shipping protection.
Route Package Protection covers lost, stolen, and damaged items. When replacing an item, Route covers the subtotal of the order, the Route premium, shipping costs, and taxes. Route does not pay custom/duty fees. For a detailed breakdown of Route's official insurance policy, please reference https://route.com/insurance.